The health and security of everyone is our primary concern & we are checking on all the Government advice and doing all the things you would expect.
We have closed all communal areas in our park & where such facilities are absolutely essential, we have advised everyone to enforce strict social distancing policies and strict cleaning regimes.
Bearing in mind the government call for everyone to stay in their homes, we would like to minimise the number of persons travelling to our parks at this time.
All holiday/second homeowners should not travel to or use the site unless absolutely necessary as their primary residence becomes inhabitable.
We have cancelled all non-essential visits to parks which include new holiday stays/bookings. sales related activities, non-essential planned maintenance etc.
Everyone in our parks is reminded to adhere to the government requirements to stay at home (and if they are in the park they should take that to mean their accommodation unit only) and adhere to the strict guidelines for reasons to go outside, along with referring them to government websites for protective measures to take such as hand washing, maintaining social distance etc. – https://www.gov.uk/coronavirus.
All residents are also reminded not to have or allow visitors to their accommodation units and not to go out unless essential as designated by the government.
We understand that these are uncertain & confusing times & we would like to thank you for your patience & understanding.
Our support and gratitude go out to the wonderful NHS staff & we are praying for anyone infected with the virus and anyone struggling with the financial repercussions.
Tough times lay ahead for the whole world, but we all have faced and overcome big challenges before and we’ll come through this stronger and wiser.
We’re in this together. Stay safe.
Alfie Best (Chairman, Wyldecrest Parks)
From 24th March to 16th April 2020
Following Government recommendations, we have sadly taken the decision to refrain from taking any new bookings across our holiday parks. We will continue to closely monitor the situation as it develops and review our policy regularly.
However, we will consider accepting new bookings under very special circumstances. Please get in touch if you have an urgent situation & we will try our best to help and accommodate you.
If you already have a holiday booked with us, please get in touch & we will work with you to reschedule.
All our existing holiday park homeowners can stay in their holiday homes ONLY if their primary residence is unavailable due to special circumstances.
We are happy to provide assistance to NHS key workers in these exceptional times, please get in touch with us and we will do our best to help you.
The management and staff at Wyldecrest Holiday Parks would like to reassure all owners and holiday guests that we are monitoring the constantly changing situation concerning Coronavirus COVID-19 very closely.
We can be reached on firstname.lastname@example.org or 0330 133 7300
(Date posted: 16th March 2020)
We recognise and appreciate the increased uncertainty that coronavirus (Covid-19) may be causing our customers. The situation is changing daily and we will continue to follow guidance from The Department for Health & Social Care.
In light of the current situation, we will do everything we can to assist you with your upcoming holiday.
This will be reviewed regularly.
Q. How can I be sure the Lodge I am due to visit has been cleaned appropriately?
We have advised all our owners to review the NHS guidelines on how to prevent the spread of germs https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/
To remain up to date with the guidance given by The Department for Health & Social Care. We recommend that you pack essential items such as toilet rolls and nappies in the event such items become short in supply.
Q. Can I amend my holiday?
Wyldecrest are continuously monitoring the situation regarding Coronavirus and it is important to us that we offer support and reassurance to our customers during this time.
Q. Will I receive a refund if I want to cancel my holiday?
At the moment the Government hasn’t issued any warnings against travel within the UK and we are not currently offering refunds.
Q. Will I receive a refund if I need to self-isolate and am due to go on holiday?
We may be able to offer you a change of date without charging any amendment fees. Please call our holiday team on 0844 567 0011 we will be happy to help
Q. What if I need to self-isolate whilst I am on holiday?
As this is an ever changing situation, we recommend that you leave your holiday lodge and drive home with all parties in your group. Please leave the key inside the Lodge and contact us on 0844 567 0011