Who your agreement is with
Wyldecrest Parks is the operating company of the holiday parks shown in our brochure and on our website. References to ‘the Company’, ‘we’, ‘us’ and ‘our’ in these terms and conditions are to this company. References to ‘you’ in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.
Our service to you
We do all that we can to ensure you enjoy your holiday. However, occasionally, problems occur and if they do or you have any concerns about your holiday when staying with us please tell the Park office immediately and we will respond to you as soon as possible. We will not be responsible for any matter which you knew about during your stay but did not tell us about during your stay. If any matter is not resolved during your stay you must notify us in writing of this as soon as possible (and in any event within 14 days of the end of your holiday) as otherwise we will not be able to consider the matter further.
Alterations to your booking
Your booking shall be in accordance with the details confirmed at the time of booking. Your booking shall be non-transferable and non-alterable within 14 days of your holiday start date. You may make alterations to your booking up to 14 days before your holiday start date. You may change your accommodation or park to another within the same calendar year subject to availability and payment of a £25 administration fee and any outstanding difference in price. We regret that we are unable to refund any monies paid in the case that any alterations you make to your holiday reduce the total cost. If you wish us to make an alteration to your booking we will use reasonable endeavours to accommodate your request but no guarantee can be given.
Cancellation or changes by us
In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:
We do not pay compensation in any circumstances when we have to cancel your booking including those arising from Force Majeure. Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Cancellation by you
Should you need to cancel your booking you must confirm this cancellation in writing to us by post or email to email@example.com quoting your booking reference number. Your cancellation will only be effective from the date we receive your written confirmation. If you cancel 31 days prior to your holiday, we will retain the deposit amount but refund any balance paid. If you cancel between 14-30 days prior to your holiday, we will retain the deposit amount and you will be charged 50% of the balance. If you cancel within 14 days of arrival we regret that we are unable to refund any monies paid. If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.
All prices are current at the time of printing and we guarantee that the price of your holiday will be as agreed and shown on your holiday booking confirmation. However, we reserve the right to alter or amend our brochure prices so long as we notify you of any difference before you book. All prices shown are inclusive of VAT at the prevailing rate at the time of payment. Certain accommodation units are sublet on behalf of the owners who are not registered for VAT. In this case, the total cost of your holiday is not subject to VAT, but a further handling fee, so the price for the holiday will remain the same.
Paying for your holiday
A payment of not less than 25% of the holiday price is required as a non-returnable deposit at the time of booking. Any balance due shall be paid not less than 31 days before your holiday start date. If payment is not made by this date then we will assume that your holiday has been cancelled and we may re-sell the holiday to another customer. We reserve the right to pass on any costs or bank charges we incur if we have to resubmit a cheque for payment or a cheque is declined for non- payment. An administration fee of 2% will be applied to all payments made by credit card (minimum charge £1). This charge will not exceed £5 per transaction. There is no charge for debit card payments.
Use of your holiday home
You are required to take good care of your holiday home whilst you occupy it. At the end of your holiday you must leave your holiday accommodation thoroughly cleaned and tidy and free of all rubbish which must have been placed in the bins on the parks. We will take legal action to recover the cost of damage sustained during your occupation and any additional cleaning charges we incur in respect of your failure to comply. We may ask you to leave a £100 cash deposit or your credit card details with us when you check in. We’ll either give this back to you or destroy the information when your holiday is finished – as long as your holiday accommodation is clean and not damaged and you hand back your keys. We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency. The Company does not accept any responsibility for the theft or loss of your personal possessions whilst on our parks or whilst you are in your holiday home and you should take appropriate security measures to ensure against theft and or loss.
Standard of behaviour on our parks
Our parks are used primarily by families and residents and we would ask that the behaviour of you and your party reflects this fact. Noisy, offensive or inappropriate behaviour or actions likely to cause harm to any other guest, members of our staff or anyone’s property at the holiday park will not be tolerated and we reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behaviour. No refunds will be issued in these circumstances. If, in the reasonable opinion of the management of the park, we believe that you or a member of your party may not comply with the above, on entry to the park, we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion. In such cases, a full refund will be issued to the lead name on the booking. All children must be properly supervised by parents or guardians throughout your holiday, including all park organised activities. We reserve the right to deny access to our facilities and/or any children’s activities if, in the reasonable opinion of the management of the park, we believe that any child or children will be unduly disruptive.
Arrival and departure times
Check-in and key collection will be open from 4pm on your date of arrival (unless you have booked
Gold or Platinum accommodation, which will be available from 2pm). If you believe you may arrive after 6pm on your date of arrival then you must inform us. If you do not inform us and/or your intended holiday home is not occupied by 9am on the day after your arrival date we will treat your booking as cancelled and re-let the holiday home to another customer. No refund will be paid in such instance. You are required to depart your holiday home by 10am on your departure date.
Number of your party
The total number in your party (including children and babies) must not exceed the maximum capacity of the holiday home as advertised. In most cases this will be no more than six or eight depending on the size of the caravan concerned. In the event that these numbers are exceeded, we reserve the right to exclude or refuse entry to any or all members of your party from the holiday park. Where half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or cancel after bookings have been checked and/or we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion.
Single sex parties
We do not normally accept bookings from large ‘all male’ or ‘all female’ parties and have the right to cancel any online booking that breaches our terms upon checking before the holiday arrival date and/or we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion.
Please note that we will do our best to meet any special requests; however we are unable to guarantee any special requests. Please note special requests do not form part of the booking contract and are not a condition of booking.
It is illegal to smoke inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such. Smoking is also forbidden in all of our holiday accommodation; however we cannot guarantee that any accommodation has been smoke free.
Most dogs are welcome at our parks and in specific holiday homes with a maximum of two dogs per booking. Some breeds of dog including those listed in the Dangerous Dog Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book with us. Other pets may be permitted at the discretion of the Park Manager, please check when booking. There is a charge of £25 per pet and £40 for a maximum of 2 pets. Assistance dogs for disabled guests are exempt from these requirements and charges. Pets must be kept on a lead at all times and you must clean up after your pet. Pets (other than assistance dogs) are not allowed in any of our park facilities or play areas. Pets should not be left unattended in holiday homes or elsewhere on the park and must not be allowed on bedding or seating. If we reasonably believe your pet is causing a nuisance on the holiday park or causing damage to the holiday home you will be required to remove it from the park and/or we reserve the right to refuse entry.
You should comply with speed limits, parking and other traffic regulations on our parks. All vehicles are brought onto the holiday park at their owners risk and the Company does not accept responsibility for loss or damage to these except where it is caused by our negligence or fault.
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with this information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us improve our service to you and to provide you with information about our holidays and services by telephone, e-mail, post and sms and to keep you informed of our latest news and offers.
Offer applies for bookings made until 24th April 2017 for arrival dates between 4th April and 24th April 2017. Offer only applies to a minimum 3 nights break. Promotion is valid for telephone and online bookings made directly with Wyldecrest Holiday Parks. The balance of the holiday must be paid in full to secure the booking. Subject to availability. Prices of holidays vary according to season and type of accommodation. This offer is only available at Saltmarshe Castle Park and excludes all other holiday parks. Normal holiday bookings terms and conditions apply. Wyldecrest Parks reserves the right to withdraw or amend this promotion at any time.
Offer applies for bookings made until 28th February 2017 for arrival dates between 1st March and 31st October 2017. Promotion is only valid for telephone bookings made directly with Wyldecrest Holiday Parks. Subject to availability. Prices of holidays vary by park, season and type of accommodation. This offer excludes Badgers Retreat Holiday Park. Wyldecrest Parks reserves the right to withdrawn this promotion at any time.
Offer only applies on a minimum of a 3-night stay and excludes bank holidays. Discount can only be used for arrival dates between 1st January and 31st December 2017 on Wyldecrest Holiday Parks and are subject to full Wyldecrest booking’s full terms and conditions. Discount code needs to be quoted when enquiring. Offer cannot be used alongside any other promotions or offer codes. Holidays must be booked direct via telephone only and cannot be used via any other third parties. Holiday deposits must be paid at the time of booking and are non-refundable. Discounted holidays may vary per park, are limited and are subject to availability. Prices of holidays vary per park and season. Wyldecrest holiday Parks reserves the right to withdraw this promotion at any time.
15% Discount is exclusive to 2016 Wyldecrest Parks’ holiday guests and it only applies for holidays in 2017 on a minimum of a 3-night stay, excluding peak season, school holidays and bank holiday weekends. Bookings must be made between 1st October and 15th December 2016. Holiday deposits shall be paid at the time of booking and are non-refundable. The remaining monies must be paid not less than 31 days before your holiday start date. Offer is only available for phone direct bookings with Wyldecrest Holiday Parks and it excludes 2017 stays at Badgers Retreat. All bookings are subject to availability. Offer code cannot be used in conjunction with any other promotions.
Promotion only available for holidays of a minimum of a 3-night stay until 31st December 2016, on all Wyldecrest Holiday Parks except on Badgers Retreat. Dates are subject to availability. Offer is only accepted on phone bookings made directly with Wyldecrest Holiday Parks and cannot be used on any online bookings. A deposit must be made in order to secure the booking and it is non-refundable. This offer cannot be used in conjunction with any other promotions.