Wyldecrest Parks is committed to providing an excellent service to our customers and residents. However, we understand that there may be times when you feel unhappy with the service you receive and wish to make a complaint.
Please note that complaints not relating to holidays should be submitted via our residential complaints procedure.
The Initial stage of any complaint is to raise your concerns with our staff on park, Ideally with your park manager. If matters cannot be resolved satisfactorily at a park level and you wish to take your complaint further, then we will ask you to follow our complaints procedure as detailed below:
Please note that if your complaint is related to a holiday booking made via a third party company, you will need to contact them firstly and follow their own complaints policy. We cannot be held responsible for conditions outside of our control or miscommunication from such 3rd parties.
Our Privacy Policy and T&C’s can be found on this website at anytime.